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Letter of Request
March 03, 2010
Dear Sir/ Madam:
Good Day! Praise be Jesus and Mary!
We, the third year Marketing Management Student currently enrolled in Total Quality Management subject and having our Enhancement research regarding the University Maintenance. We would like to request if you could let us interview at least five maintenance people (Jammas), and we promise that the information that we are getting we’ll be kept confidential.
We are enthusiastically looking forward to this research, and will be grateful if you will grant our request.
Godbless!
Respectfully Yours,
The Researchers
TQM Professor Dulay
Daryl Padpad Group Leader
University Maintenance
The role of the University Maintenance Service is to undertake routine, reactive, statutory inspection / testing and planned maintenance work across the University estate, as well as carrying out decoration, minor refurbishments and alterations.
Other responsibilities include the provision of a 24 hour emergency call out service to ensure the health and safety of students, staff or third parties, to make properties safe and secure, to restore essential operational capabilities.
The service operates from locations around the Campus and consists of electrical, mechanical, and building trade’s staff supported by specialist contractors and a small team of Works Managers and Facilities Managers.
For help or advice relating to any maintenance or minor works issue contact your Facilities Managers - see below for contact details.
Delivery of routine and reactive maintenance work across the University estate via a team of electrical, mechanical, building and joinery trades staff supported by specialist contractors. An out of hours emergency call out service is provided to ensure the health and safety of students, staff and visitors and to ensure the operational performance of buildings.Repairs and Maintenance
Planned Maintenance
Provision of planned maintenance of site wide and building specific infrastructure within all University and College premises. Work includes the planned maintenance of all engineering services and building maintenance including heating, lighting and power supplies, lifts, emergency generators, fume cupboards, gutter cleaning, road and path repairs, fire extinguisher maintenance and University boundary repairs.
Statutory Testing and Inspection
The team is also responsible for ensuring compliance with Statutory Regulations covering areas such as electricity and gas safety, water hygiene and fire detection and alarm systems.
Minor Works Programme
Responsible for the maintenance of the Estate building condition survey, development of minor works and maintenance plans.
Delivery of minor works and condition based maintenance programmes to Colleges and Departments including internal and external decoration programs, refurbishments and alterations.
http://www.dur.ac.uk/estates/facilities/universitypropertyservices/
Maintenance Quality Proposed Enhancement Plan
main·te·nance
Pronunciation: \ˈmānt-nən(t)s, ˈmān-tə-nən(t)s\
Function: noun
Etymology: Middle English, from Anglo-French, from maintenir
Date: 14th century
1 : the act of maintaining : the state of being maintained : support
2 : something that maintains
3 : the upkeep of property or equipment
4 : an officious or unlawful intermeddling in a legal suit by assisting either party with means to carry it on
(http://www.merriam-webster.com/dictionary/maintenance)
“All actions which have the objective of retaining or restoring an item in or to a state in which it can perform its required function. The actions include the combination of all technical and corresponding administrative, managerial, and supervision actions.”
(http://en.wikipedia.org/wiki/Maintenance,_repair,_and_operations)
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Maintenance Quality Proposed Improvement Plan
Problem Statement:
Root Causes of the Problems:
Implementation Plan Proposed
Recommendation & Benefits:
Implementation Plan:
Activity Unit/Person Responsible Target Date Estimated Budget
schedule of meeting
we meet every wed and saturday 9:00-12:00 the interviews will be held on this upcoming wednesday.
Source: darylpadpad
Don’t look to the approval of others for your mental stability.
ARTISTE DU JOUR: MIA OVERGAARD
Whether you lean more toward tropical brights or muted, sweetheart pastels, a little color can go a long way in the winter. To keep your color statement in control and winter-weather approved, pair it with a dark jacket and tights. On another equally colorful note, aren’t these portraits amazing? I love the mix of penciled faces with the watercolor slathered clothes. What do you think? Click the link below to see more of her gorgeous work.
Images courtesy of Mia Overgaard
Source: pepang
Being stylish isn’t a choice you make in the morning, like whether you want cereal or a bagel for breakfast. Style is a way of life.
Set of questions.
1.How many maintenance people the school have?
2.Requirements of the school?
3.When do they get their break?
4.Shifting System?
5.Policy and regulation they have to follow?
6.Benefits their having?
7.How much is their Salary?
Source: darylpadpad
RESEARCH PLAN: Who to ask?
Senior Housekeeping Manager
The Senior Housekeeping supervises all operations of the entire Housekeeping Department. He/she is responsible for the administrative functioning of the department, room service, overall cleanness of the ship excluding the galley and bars. This position also includes the supervision of the baggage discharge. Fluent English language skills required.
Senior Assistant Housekeeping Manager
The Senior Assistant Housekeeping Manager’s responsibilities are: day to day supervision of cleaning and maintenance of housekeeping area, guests baggage handling and distribution, inventory control and control of all housekeeping consumables in his/her assigned area, handling guest’s special requests and complaints and reporting them to the Senior Housekeeping Manager. The Senior Assistant Manager Housekeeping (II ½ Stripe) is responsible for assisting Housekeeping Manager in the overall operations of daily housekeeping, as well as planning, organizing and training of Assistant Housekeeping Managers. Fluent English language skills required.
Housekeeping Manager
The Housekeeping Manager is responsible for the overall supervision and operation of the Housekeeping department. He/she supervises a team of Assistant Housekeeping Managers and all members of the housekeeping team. The Housekeeping Manager reports directly to the Hotel Director, Senior Housekeeping Manager and Manager, Housekeeping department and Laundry Operations.
Assistant Housekeeping Manager Trainee
The Management Trainee (I stripe) will cross-train on different areas within the Housekeeping Department.
Sanitation Officer
The Sanitation Officer VSP is responsible for fleet wide shipboard sanitation audits with a view to achieve and maintain a level of food and water safety and sanitation on board that will minimize the risk to all guests and crew of any food related illness & communicable diseases. The Sanitation Officer VSP interacts with all dept heads & reports directly to the Hotel Director & Fleet Sanitation Officer VSP.
Deck Supervisor
The Supervisor Pools & Decks supervises a team of crew members that work on the open decks.
Floor Supervisor
The Floor Supervisor is responsible for the dedicated supervision of Stateroom Stewards.
Staff Steward VSP
The Staff Steward VSP is responsible to carry out all pest control inspections and treatments of the entire ship, as per company standard. He/She is the only permanent applicator onboard the ship, who is trained and certified by the company policy.
Stateroom Steward
The Stateroom Steward is responsible for keeping clean and neat guests staterooms (cabins). He/she provides personal assistance to guests, takes care of guests personal laundry requests, replenishes supplies such as drinking glasses, ice, stationary, etc.
The Steward approaches guests in a professional manner with courtesy and politeness. Fluent English language skill is required.
Assistant Stateroom Steward
The Assistant Stateroom Steward assists the stateroom steward in cleaning guests staterooms and passageways, emptying wastebaskets and transports trash, transferring the daily linen to the laundry.
The Assistant Steward must deal with guests in a professional manner with courtesy and politeness. Good English language skill is required.
As downsizing practices in the hospitality industry usher in leaner management and fewer operational levels, the role of the executive housekeeper is undergoing a dramatic change. Today, the ideal executive housekeeper must be prepared to be a first-line manager - capable of running a housekeeping department with little or no intervention from upper management.
Housekeeping Management offers future industry professionals the tools they need to be competitive in this new era - the skills to manage resources, administer assets and manage all of the technical operations of a busy housekeeping department. Using case studies culled from the author’s extensive experience in the hospitality industry, it demonstrates clearly how theoretical concepts apply to real-life situations. Illustrated with numerous photos and charts.
This book is an invaluable resource to help tomorrow’s executive housekeepers acquire proficiency in management and administration they’ll need to succeed in the hospitality industry.
